At Busey, it’s not just about doing business. But doing good...
Supporting the arts, advocating for our youth and helping those in need.
We’re proud to give back to our communities. Doing the right thing for our customers. And building trusted relationships that span generations.
That’s been our promise since we opened our doors nearly 150 years ago, and it remains our promise today.
Service Excellence in Everything we do for our Pillars.
To achieve our vision, we consistently fulfill Promises made to our 4 Busey Pillars—customers, associates, communities and shareholders. By investing in our associates and empowering them to exceed the needs of our customers, and working together to strengthen our communities, our shareholders are rewarded with results and profitability.
We are responsible for preserving the Busey legacy—a legacy of customer service, associate excellence, community involvement and expanding shareholder value.
While we operate multiple business lines, we serve our customers as One Busey. Since we opened our doors nearly 150 years ago, our core values have remained, creating our foundation and shaping our culture.
Knowledgeable—We give customers correct information rather than guesses. We find answers rather than say "I don't know." We understand Busey services and the technical aspects of our jobs.
Trustworthy—We handle customer accounts with care and confidentiality. Integrity is our leading guide as we work with customers and their financial affairs. We demonstrate good judgment and common sense when making decisions.
Friendly—We remember that every customer is our guest. We greet each customer immediately with a warm and sincere welcome. We use the customer's name, smile, shake hands, and introduce ourselves as though the customer were a guest in our home.
Responsive—We acknowledge our customer immediately. We put aside what we are working on and give that individual our full attention. We follow up to be sure customers' needs are met within 24 hours.
Community-minded—We build strong communities through leadership and volunteerism. We work in the community to ensure stable foundations for our families and our organization.
Customer-centric—We operate our company from a customer's point of view. We develop long-term, trusting relationships by continually listening to and solving key customer needs.
With roots that trace back more than 145 years, our professional farm managers are entrusted to care and maximize value for landowners controlling a combined 100,000+ acres of prime farmland in Illinois.