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Busey Promise

Busey Promise
Annual State of the Customer Report

Customer Promise

At Busey, we’re focused on building a connected and personal relationship with you. As part of the Busey family, you’re encouraged to…

 

...connect with us to stay informed.

...share your feedback to inspire change.

  • Tell us what matters to you. Your needs drive our change, and your voice really does make a difference. We may ask for your candid feedback on your Busey relationship through quarterly customer surveys. By responding, you enable us to improve your overall experience.
  • Join us as a Customer Advisor. Are you passionate about Busey’s products or see room for improvement? We rely on real-time insights from customers to inform our best decisions. Customer Advisory Board sessions are held as needed, online or in-person, and cultivate collaboration to make meaningful impact. Sign up here to be notified of the next Customer Advisory Board session.

...discover new opportunities to engage with us.

  • Participate in our Customer Education Series. You’ll hear Busey experts discuss the topics that matter most to you. These quarterly events are open to the public and hosted as online sessions.
  • Volunteer with us. As part of our commitment to the communities we serve, Busey associates are passionate about giving back. Whether you enjoy helping a local food bank or animal shelter, we’re sure to have an opportunity you’ll enjoy. Email us to get involved!

Have something to share? Send us an email with your ideas and insights.

 

  • Rated 5-Star "Superior" by Bauer Financial
  • Better Business Bureau Accredited Business
  • Certified Green Business by the Illinois Green Business Association
  • Norton Secured; powered by VeriSign
  • Website powered by Digital Insight
  • Surcharge-free access at any MoneyPass network ATM
  • Equal Housing Lender
  • Member FDIC

 

 

 

 

 

 

 

With five lines of business—personal, mortgage, commercial, cash management and wealth management—working together as One Busey, we can meet all your financial needs with confidence. Customers who partner with us are rewarded with the Busey Advantage—regional capabilities and local priorities. It's a commitment that has stood the test of time.

On the personal side, Busey Bank promises to make your banking hassle free with smart personal checking and savings accounts, convenient online banking and mobile banking solutions and consumer loans. Whether you are ready to buy your first home or simply want to refinance the one you currently own, our practical homemortgages, participation in a wide range of special loan programs and in-house mortgage expertise mean your home loan is tailored to your individual needs.

From opening your first business checking account or loan to creating a strong succession plan, Busey can help you manage your growing business. Our business banking, lending and cash management solutions give you the tools you need to keep your business successful and nimble. Our participation in a wide variety of specialized programs and in-house credit expertise allow us to tailor commercial lending packages to your unique situation and make faster credit decisions. Busey knows that cash flow is the lifeblood of a business—whether you need help with receivables, payables, liquidity, fraud protection or information reporting, we can customize your cash management solution to your growing business' needs.

You've earned it. We'll grow it. Busey Wealth Management provides asset management, investment and fiduciary services to individuals, businesses and foundations. We build a team of local professionals around your needs to establish the best strategy for your situation. We work closely with you to develop a personal, comprehensive plan that will help you meet your goals and objectives through each phase of the wealth management process.

Innovative Banking. Simplified.

It's your money, and you should be able to access your accounts whether you're out shopping or out of the country.

Busey makes it easy to securely manage your finances whenever you want, wherever you are.

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First home. Or dream home.

There's no place like it.

Busey promises to find the home financing that's best for you - whether you're just starting out, tired of renting or purchasing your dream home.

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A top partner for your bottom line.

You've worked hard to realize your dream of opening a business.

Busey promises to partner with you so you don't have to handle difficult decisions alone.

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You earn it. We'll grow it.

After years of hard work, you want to see your efforts pay off - literally.

Busey promises to make your money work for you.

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Our customers are our neighbors.

When it comes to navigating your unique financial journey, you want a partner who understands who you are, where you came from and where you are headed.

Busey promises expert advice to guide you through every important financial decision.

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Our roots run deep.

With roots that trace back more than 145 years, our professional farm managers are entrusted to care and maximize value for landowners controlling a combined 100,000+ acres of prime farmland in Illinois.

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A top partner for your bottom line.

You've worked hard to realize your dream of opening a business.

We'll build a relationship with you so you don't have to handle these difficult financial decisions alone.

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Your Dream. Our Promise.

You have big dreams.

Busey promises to help you realize those dreams.

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