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Frequently Asked Questions


Are you looking for help with your bank account?
We have the answers you need on our list of Frequently Asked Questions.

If you can’t find what you’re looking for here, contact our Customer Care team at 800.672.8739
or visit the Customer Care page for other options.

How do I open an account with Busey?
Visit any Busey branch and speak with a Personal Banker. In addition, you can open an account online by completing an application. We look forward to serving your personal, business and wealth management needs. 

How do I sign up for Busey eBank?
To register for Busey eBank:

  • Visit busey.com.
  • Under Choose Your Login, click "New User".
  • Complete the registration form. Please note, incomplete forms will be declined.
  • Accept the eBank customer agreement.
  • You will either be given access to Busey eBank immediately, or your registration will need to be processed. You will receive an email confirming we have either approved or declined your request for eBank. When you receive the approval email, you can login to Busey eBank that same day. If you receive a decline email, please contact Customer Care for more information.
What are my routing and account numbers?
Busey's routing number is 071102568.
To keep your personal information secure, there are a few ways you can look up your account number:
  • From ebank, click your account, then select Account Details. Any leading zeros can be removed.
  • Find your account number on your statements.
  • Look along the bottom of your checks. Your account number is the second set of numbers.
  • Visit your local branch.

How do I change my address?
There are a few ways you can securely update your address:
  • Complete the Change of Address form
  • Update your address through eBank. From the eBank Dashboard, click on your name in the lower left corner, then click on Settings in the menu that appears. On the Settings screen, click on Profile under the General section where you will see a link to "Edit address".
  • Visit your local branch.
  • Mail a request to Busey, Attn: Data Entry, PO Box 17430, Urbana, IL 61803. Please include your name, account numbers, current address and a signature.

There is a transaction on my account that I want to stop.
  • Is this a debit card transaction? Stop Pay services are not available for debit card transactions. Reach out to the merchant directly to discuss a return/credit of the transaction.
  • Is this a check payment? You can enter a Stop Pay directly from within Busey eBank – follow the path below to enter a Stop Payment through Busey eBank:
    • From the Dashboard, click on your Account
    • Click the option for Stop Payments
  • Is this an electronic payment? Contact Busey Customer Care directly to place a Stop Payment on the transaction.

Can you provide any additional information on a specific transaction?
  • Busey does not received any sort of itemized receipt or a listing of good/services received with the transaction. Those questions must be answered by the merchant.
  • If you’re not familiar with the merchant name, try performing a Google search of the name as it appears in the transaction description.
  • Majority of information is provided in the transaction description. Busey may be able to provide additional details around date/time on debit card transactions.
  • Still don’t recognize the transaction? Contact Busey directly for additional assistance.

Can I get foreign currency in the branch?
Busey no longer offers foreign currency in branches.

If you are traveling abroad, another great option is to use your Busey Debit Mastercard® to withdraw foreign currency from ATMs abroad. To ensure access to your funds, please visit your local branch to make arrangements.

Safe travels!
I'm running out of checks. How can I get more?
You can reorder checks in a few ways:

  • From Busey eBank Dashboard, choose the desired account and click on "Order Checks" from the tile menu.
  • Call Busey Customer Care at 800.672.8739, and we would be happy to place an order for you.

How do I stop payment on a check?
There are several methods available to stop payment on a check. Please select the one that is most convenient for you. Please note, stop payment requests are in place for six months and a $35 fee is assessed at the time of the request.
 
  • Log in to Busey eBank and from the Account widget, click your account where you want the stop payment to originate from. Select Stop Payments from the side-menu.
  • Stop payment requests placed over the phone are effective for two weeks. Please send in a signed form within that time to make the request effective for six months.
  • Visit any Busey branch and speak with a personal banker or call 800.672.8739, option 2. Stop payment requests placed over the phone are effective for two weeks. Please send in a signed form within that time to make the request effective for six months.
  • Complete and print the Stop Payment Form and mail to the bank address located on the form.
What is a contactless payment?
A contactless payment is a payment transaction that does not require physical contact between a payment card or device and point-of-sale (POS) terminal. When a contactless (dual interface) chip card, mobile phone, or wearable device is held in close proximity to the terminal (less than 1-2 inches away), payment account information is transmitted wirelessly, over radio frequency (RF).

How safe are contactless cards?
Contactless cards are safe, highly secured with encryption, and have the same protection as EMV chip cards. Transactions are cryptographically secure and generate a unique code for each transaction; this allows issuers to automatically detect and reject any attempt to use the same transaction information more than once. Personal information such as the cardholder’s name cannot be read.

Where can a contactless card be used?
A contactless card can be used anywhere that accepts card payments.
 
To use the contactless feature, look for the antenna icon or the word “TAP” on the terminal.
 
If the terminal or ATM does not support contactless, insert your card as usual to use the chip, or on older terminals, swipe it to use the magnetic stripe.
 
Contactless cards can also be used to make purchases online or by phone in the same way you do today.

When will I receive a contactless card?
Contactless cards will be reissued to current Busey debit cardholders based on the expiration date of the current card.
 
Glenview State Bank cardholders will receive their new contactless Busey debit cards in November.

When cards are reissued at expiration, will the new contactless card have a new card number?
No. The Busey debit card number stays the same, but the CVV and expiration date will be updated.
**Please note that Glenview State Bank cardholders will receive new card numbers with their new Busey debit cards issued in November.

Does the card information need to be updated for recurring payments?
Yes. Because the CVV on the back of the card and the expiration date was changed, it is recommended that the debit card information is updated with the merchant so the payment will not be declined.

Who should I contact if I encounter any issues with using a Busey contactless Debit Mastercard?
Send our Customer Care team a secure message and we'll respond within one business day. If your inquiry needs immediate attention, contact our Customer Care team at 800.672.8739 or initiate a chat session.

Customer Care Hours
Monday - Friday 7:30 a.m. to 6 p.m. CST
Saturday 8 a.m. to 2 p.m. CST
How do I change my Busey Debit Mastercard® PIN?
You can reset your Busey Debit Mastercard® PIN in one of three ways:
 
My card is expiring. What do I need to do?
You may continue to use your debit card through the month of expiration. You will receive a replacement card in the mail halfway through the expiration month; your card number and PIN will remain the same, though your card's three digit CVV number and expiration date will change.

Please follow the card mailer instructions to activate your card as soon as it arrives.

My debit card has been lost/stolen. Can I turn off the card online?
From the Dashboard, scroll down the page to view the Card Management card. Turn the card off by sliding the slider bar from right to left.

I will be traveling soon and want to ensure that my debit card does not get blocked while traveling. How can I alert Busey that I will be traveling?
From the Dashboard, scroll down the page to view the Card Management card:
  • For online users: click on the three horizontal dots to unfold the additional Card Management options and select Travel Notices.
  • For Busey Mobile users: click on the airplane icon to enter your travel information.
Can I view my full account number through eBank?
To view your full account number, from the Dashboard click on the desired account. After clicking on your account the full account number will display in the Details box in the lower right corner of the screen.

For Busey mobile users, the Details box will display at the bottom of the screen.

Where can I find the Busey routing number?
You can find the Busey routing number on the transaction history page. From the Dashboard, click on any of your accounts. After clicking on your account you'll find the Busey routing number in the Details box in the lower right corner of the screen.

For Busey mobile users, the Details box will display at the bottom of the screen.

Can I enroll to receive text notifications for my account?
To enroll in Alerts, from the Dashboard click on your account. After clicking on your account from the Dashboard, click the option for Alert Preferences. Users have the option to create different Balance and Transaction alerts that can be delivered by text, email or through an in-app message.

Can I stop payment on an electronic debit that has not yet posted to my account?
To place a Stop Payment on an electronic debit, contact Busey Customer Care at (800)672-8739, option 2. Customer Care is available from 7:30am-6:00pm Monday-Friday and from 8:00am-2:00pm on Saturday.

Can I stop payment on a debit card transaction that is currently Pending on my account?
Stop Pay services are not available for debit card transactions.
Are there dollar limits to what I can deposit?
Users can deposit up to $2,500/day and $10,000/month using Mobile Deposit.

Am I able to increase my deposit limits?
Contact Busey directly to review your account to see if you would qualify for higher deposit limits.

I deposited a check using Mobile Deposit. When will this deposit be available in my accounts?
Deposits done before 5pm CT will be processed and available on the day of the deposit. Deposits done after 5pm CT are processed and made available on the next business day.

Deposits done on a weekend or holiday are processed and made available on the next business day.

What is the cutoff time for Mobile Deposits to be included with today's transactions?
5pm CT
What are the dollar limits for paying bills through Bill Pay?
Bill Pay customers are able to pay bills up to $30,000/day and $60,000/month

Can my payment limits be increased?
Contact a Busey associate to review your account to determine whether or not your account would qualify for a limit increase.

How quickly are payments delivered?
The estimated deliver by date will display at the time the payment is entered. Electronic payments will deliver in 1-2 business days and Check payments are expected to deliver in 5-7 business days.

How can I tell if payments are being sent Electronically or by Check?
This can vary based on the path taken to enter your payment, though typically users can expect to see a mention of "Electronic" or "Check" on the payment processing screen.

A Payee is sending payments by Check. How can I switch that to send payments electronically?
The payment method - Check and Electronic - is determined by our Bill Pay provider. The end user does not have any control over the payment method.

When does the payment get deducted from my account?
Electronic payments will be deducted on the date that the payment is scheduled to process. Check payments will be deducted on the date that the Payee cashes the check.

Can I cancel/stop pay a payment?
Payments that have not yet processed can be edited or stopped by the user.

For processed payments where the payment method is "Check", Stop Pay services are available for checks that have not yet posted to your account. Contact a Busey associate directly to place a Stop Pay on the check. Standard Stop Pay fees apply.

For payments where the payment method is "Electronic", Stop Pay services are not available. Please consult your Payee on a return/refund of the payment.

Is there an option to send funds electronically to another individual?
Use the Pay A Person feature to send funds electronically to another individual.

Can I use Pay A Person if I don't have the account number for the person I'm paying?
When using Pay A Person you send funds using either their email address or phone number (text). The person receiving the funds will receive an email/text with instructions for completing the transfer.

What is the dollar limits when using Pay A Person?
Users can send payments up to $5,000/day when using Pay A Person.

Can my Pay A Person limits be increased?
Contact a Busey associate to review your account to determine whether or not your account would qualify for a limit increase.
How can I enroll to receive my statements online?
From the Dashboard, click on your account. Click the option for Documents, complete the enrollment form and accept the terms and conditions.

Am I able to access my statements online?
You are able to access eStatements beginning with your date of enrollment and all statements moving forward. Statement history will build out to 18-months.
What is an external transfer, and how do I send one?
An external transfer within Busey eBank allows you to transfer money between your accounts to other financial institutions. To get started, choose "Transfers" from the sidebar on the left side of the screen. To add an external transfer account, choose "+ External account" from the Transfers box near the top of the screen.

Am I able to transfer between my Busey accounts and my accounts at a different bank?
Yes. Use External Transfer to add your non-Busey account. Once the account has been validated you can transfer between your Busey and non-Busey accounts.

Is there a cutoff time for transfers to part of todays transactions?
Transfers must be processed before 6pm CT to be included with the today's transactions.

Are there limits to what I am able to transfer between my Busey accounts?
You are limited to the Available Balance in your Transfer From account.

Am I able to transfer between my Checking/Savings account to my Loan account and make a Principal Only payment?
When entering your transfer, click on the More Options link to access the Type field where you can choose between a Regular or Principal payment.

How can I add my non-Busey account through Busey eBank so I can transfer between my Busey and non-Busey account?

From the Dashboard, click Transfers and +External Account to add a non-Busey account. Enter the account name, routing number, account number and type and click Submit. Your non-Busey account will be validated through the use of micro-deposits. Monitor your non-Busey account for these deposits amounts. Once received, make note of those amounts and return to this section of Busey eBank to validate the account by entering those amounts. Once validated, you can then use Busey eBank to transfer between the accounts.

Are there dollar limits to what I can transfer using External Transfer?
The transfer limit when using External Transfer is $2,000 per day

Can External Transfer limits be raised?
Reach out to a Busey associate to review account to determine if you qualify for an increase with your transfer limits

My loan is with another bank. Can I add the loan account through External Transfer?
External Transfer works with deposit accounts only - Checking, Savings, Money Market accounts.
Have a question about Zelle®? Visit busey.com/Zelle to view Zelle® FAQs
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