Community Health


 
As we navigate the rapidly evolving Coronavirus (COVID-19) landscape together, Busey recognizes that those in our communities are affected by this global outbreak. The health and safety of our associates, customers and communities remains a top priority and our heart goes out to those who have been impacted. 

Busey's 
Financial Relief Program is designed to alleviate some of the hardships you may face as a result of the pandemic itself or the resulting economic impacts. For details about the program—including how to receive available benefits—click here.
For more information on how Busey is protecting the communities where we live and work,
see the important information below.
The world around us is changing rapidly, and Busey wants to assure you that we will remain available, accessible and ready to support the needs of our communities—now and in the future.
 
Although we have temporarily closed all branch lobbies across our footprint, our associates are still available to serve you through drive-up and remote services. Above all else, the safety and wellbeing of our pillars—associates, customers and communities—remains Busey's top priority.

As part of the banking industry, Busey is considered an essential service of community support. During state-issued stay-at-home orders, Busey’s drive-up, ATMs, online banking services and Customer Care team will remain available for assistance. Additionally, you are encouraged to call your local branch—the team you know and trust is continuing to provide service excellence to you during this time. For a full list of resources available to customers, see the Customer Resources tab below.
 
Additionally, Busey is implementing standard drive-up hours across all locations. The temporary hours of all drive-ups will be Monday through Friday from 9 a.m. to 5 p.m., and Saturday from 9 a.m. to noon— where Saturday hours are applicable. 

Busey has the utmost confidence in our teams' ability to continue serving your needs. Thank you for your understanding as we modify Busey's service model in order to do what's best for valued associates and customers alike.
 
In the face of uncertainty, we are working diligently to avoid any potential service disruptions. We encourage customers to leverage all of Busey's remote banking capabilities.
 

Financial Relief Program

Busey's Financial Relief Program is designed to alleviate some of the hardships you may face as a result of the pandemic itself or the resulting economic impacts.
 

Online Resources

Busey's online resources include Busey eBank, the Busey - Mobile app and Busey's Anytime Line. Through these channels, you can check balances, transfer funds, manage cards or find the nearest ATM.
 
The mobile app can be downloaded through the App Store or Google Play, and the eBank platform can be accessed on our website homepage. You can reach our Anytime Line by dialing 800.672.8739 and choosing option 1. 

For additional assistance with Busey's online banking resources, check out our how-to videos.
 

Webex Connection 

We strongly encourage our clients and associates to conduct business via teleconferencing and virtual meetings. To mitigate service interruptions, we are offering several ways to connect to Busey via Webex, a service that allows us to seamlessly provide the support and services upon which you depend. 
 
View the Webex Instructions.

Customer Care

As always, Busey's Customer Care team is available for assistance Monday-Friday 7:30 a.m. to 6 p.m. CT and Saturday 8 a.m. to 2 p.m. CT. Please dial 800.672.8739 and choose option 2 or use our online chat feature.  
 
  • All associates with the ability to work remotely have been required to do so as a prevention strategy.  
 
  • While all Busey locations are cleaned and sanitized daily as part of our normal business practices, over the past several weeks the frequency and extent of those cleanings has increased. Additional resources—including disinfecting wipes, hand sanitizer, vinyl gloves and first aid supplies—are being used at all Busey locations as extra safety precautions. 
 
  • As a proactive measure, we have suspended non-essential professional travel over the next 30 days. This includes non-client related travel such as conferences and training.
 
  • We have established a company-wide reporting process for associates traveling outside of their metropolitan area to confidentially disclose their travel plans so Busey can monitor exposure to compromised populations and mitigate organizational impact. A CDC-recommended self-quarantine has been established for those returning from locations of concern. 
 
  • We continue to share health and wellness information with associates, including prevention tips from the Center for Disease control. 
 

Business Continuity

  • Risk and Compliance teams have developed active business continuity plans to ensure there are no service interruptions as a result of the outbreak.
 
  • A task force has been formed and is continuing to assess and respond as the situation unfolds—comprised of associates representing executive leadership, risk management, human resources, finance, communications, facilities, IT and operations.
 
  • We are actively working with our key business partners to ensure they are proactively updating their business continuity plans while also reviewing third parties that provide products and services we rely on to ensure they are prepared to meet their obligations to Busey.
 
  • We also recommend that you leverage all the available Busey tools and resources to help you operate your business efficiently through our online and mobile business banking suite.
 
Yes, Busey has a pandemic plan in place for emergency situations. We have formed a task force who is dedicated to assessing and responding to events as they unfold and how to best handle them.
 

What preventative efforts does Busey currently have in place? 

All associates who have the ability to work remotely have been required to do so as a preventative strategy. 

Over the last several weeks, the frequency and extent of cleanings at all Busey locations has increased. Additionally, extra resources such as sanitizing wipes and hand sanitizer have been distributed for use by associates and customers. Disposable gloves have been ordered for all locations and should be used when handling cash.

Busey has suspended non-essential professional travel until further notice and has established a company-wide reporting process for associates traveling outside of their metropolitan area, allowing Busey to monitor exposure to compromised populations and mitigate organizational impact. A CDC-recommended self-quarantine has been established for those returning from locations of concern.

For a full list of Busey's internal efforts, see the "Internal Efforts" tab above. 
 

How do I avoid scammers?

Scammers are taking advantage of fears surrounding the Coronavirus. They're setting up websites to sell bogus products, and use fake emails, texts and social media posts as a ruse to take your money and get your personal information. 
 
The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments. Here are some tips to help you keep scammers at bay:
 
Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
 
Watch for emails claiming to be from the CDC or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the CDC and the World Health Organization (WHO).
 
Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
 
Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
 
Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure Coronavirus and that the stock of these companies will dramatically increase in value as a result.
 

What resources and support are available to customers?

Busey is prepared to offer assistance to impacted customers through a range of measures. We strongly recommend that you leverage all of the available tools and resources for self-service banking and 24/7 account access through Busey eBank, the Busey – Mobile app and Busey’s Anytime Line.

Through these channels, customers can check balances, transfer funds, pay bills, deposit checks, manage cards and find the nearest ATM

The mobile app can be downloaded through the App Store or Google Play, and the eBank platform can be accessed through our website homepage. You can reach our Anytime Line by dialing 800.672.8739 and choosing option 1.

For additional assistance with Busey's online banking resources, check out our how-to videos.
 

As always, Customer Care is available for assistance Monday-Friday 7:30 a.m. to 6 p.m. CT and Saturday 8 a.m. to 2 p.m. CT. To get in contact with a representative, please dial 800.672.8739 and choose option 2 or use our online chat feature. 

How will I be informed with new developments and customer impacts? 

Additional news and updates from Busey regarding COVID-19 will be shared to all customers via email, social media and on our website. If questions persist, please contact us via our website, or by calling your local branch or Customer Care at 800.672.8739
 
  • Treasury Management recommends that customers leverage all the available Busey tools and resources to help you operate your business efficiently through our online and mobile business banking suite.

  • If you have any specific questions regarding our efforts to provide service excellence, please call 800.749.7844. 
  • FirsTech is equipped to carry out critical functions from multiple locations, and all essential associates have the capacity to operate remotely in the event of quarantine.

  • We have begun to provision tools necessary for other areas of the organization to operate remotely if necessary.

  • We are actively working with our key business partners to ensure they are proactively updating their business continuity plans while also reviewing third parties vendors to ensure they are prepared to meet their obligations to FirsTech.
 
  • If you have any specific questions regarding our efforts to provide the service and support to which you are accustomed from FirsTech, please call 217.421.7000. 
  • We are working diligently to protect our clients by minimizing risks where we can. At this time, our clients and associates are conducting business via virtual meetings and teleconferencing. By reducing in-person meetings, we mitigate unnecessary travel and social contact. If you have any questions on how to facilitate virtual meetings, please contact your wealth advisor.
 
  • Your wealth advisor is dedicated to providing you with dependable advice and tailored solutions. Please reach out to them directly for continued support. 
 

As a proactive measure, we have made the challenging decision to cancel all events at Busey and in our communities until further notice. This decision was made out of an abundance of caution and we recognize the potential impact this may have on our Pillars, however, we want to remain proactive in our approach. As we actively monitor this fluid situation, we will update you on new event timelines. 

For the latest updates on events and cancellations, stay tuned to this page. 
Scammers are taking advantage of fears surrounding the Coronavirus. They're setting up websites to sell bogus products, and use fake emails, texts and social media posts as a ruse to take your money and get your personal information. 
 
The emails and posts may be promoting awareness and prevention tips, and fake information about cases in your neighborhood. They also may be asking you to donate to victims, offering advice on unproven treatments, or contain malicious email attachments. Here are some tips to help you keep scammers at bay:
 
  • Don’t click on links from sources you don’t know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
  • Watch for emails claiming to be from the CDC or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the CDC and the World Health Organization (WHO). 
  • Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch? 
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it. 
  • Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure Coronavirus and that the stock of these companies will dramatically increase in value as a result.
 
Busey wants you to be informed of security issues or scams that may compromise your personal or financial information. To keep yourself informed on scams that are currently circulating, see the PDFs below:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
While it is impossible for anyone to predict the spread or impact of the Coronavirus, it does not alter our commitment to Busey's Pillars. Our people, products, technology and tools reaffirm our promise of doing business and doing good—now and in the future. 
 
 
 
 
 
 
 
 
 
 
 
 
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