Coronavirus COVID-19

Community Health

At Busey, the health and safety of our associates, customers and communities are top priorities. As we evaluate public health conditions and monitor COVID-19 resurgence throughout our footprint, we may need to make necessary adjustments and temporarily alter lobby services at select locations. Please check lobby status at your preferred service center before visiting Busey locations.

Before visiting a service center, please check the lobby status of your preferred banking location.
If lobby service at your Busey branch has been temporarily suspended, please call ahead and make an appointment or utilize Busey’s Bank by Appointment for necessary in-branch service. As always—you can continue to utilize Busey’s convenient drive-up and bank how you want remote services for your unique banking needs.

As we continue to navigate ongoing uncertainty, we thank you for your patience and ability to adapt to ever-changing circumstances. If you have questions or concerns, please contact your local branch or Busey’s Customer
Care team at 1.800.67 | Busey, Monday through Friday, 7:30 a.m. to 6 p.m. CT, and Saturday, 8 a.m. to 2 p.m. CT.

Your health and well-being remain our top priority. Please consider the following guidelines for visiting your local Busey branch:  
  • Check the lobby status of your preferred location before visiting
  • Make an appointment with our convenient Bank by Appointment feature 
  • Use Busey's remote banking services to bank how you want
  • Wear a mask or face covering if you are not fully vaccinated and/or based on CDC, local and state guidelines.
  • Maintain safe distancing of six feet while inside Busey service centers
Whether you're short on time or prefer to bank from the comfort, and safety of home—Busey makes it easy to manage your finances securely, whenever you want, wherever you are. 

We encourage customers to leverage all our remote banking capabilities and bank how you want with Busey.

If you must conduct business in-branch, please Bank by Appointment to schedule a time, location and associate to best serve your unique banking needs. 

Amid the highest unemployment rates in nearly a century, a new threat has developed—unemployment insurance identity theft. The Coronavirus Aid, Relief and Economic Security (CARES) Act temporarily expanded unemployment benefits through July and many states now participate in an interim unemployment payment program launched in August by the Trump administration. While the payment programs were designed to help the jobless, they’ve provided additional incentives to scammers.
According to the FBI, many unemployment insurance victims do not know they have been affected until they file for jobless insurance benefits—and surprisingly, individuals don’t have to be out of work to fall victim to unemployment fraud.
For a list of precautions, tips and resources related to unemployment fraud, visit our Unemployment Fraud Prevention blog post. 
Busey promises to protect your information and identity by providing resources that offer practical, effective suggestions for avoiding security issues and scams. To keep yourself informed on scams that are circulating, visit the Information Security section of Busey's Money Matters blog, or see the resources below: 

Because at Busey, we're in this together.
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