Financial Relief Program
For more than 150 years, Busey has delivered on a promise of trusted customer relationships and community support. Busey’s storied history of supporting associates, customers and communities continues in today’s fluid, ever-evolving landscape.
COVID-19 is not only impacting our health and safety, it is causing significant economic disruption that will have implications for both individuals and businesses, making our promise of support even more important to customers during this time.
Busey's Financial Relief Program is designed to alleviate some of the hardships you may face as a result of the pandemic itself or the resulting economic impacts.
In late March 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law, providing financial aid to individuals and businesses impacted by the economic repercussions of COVID-19. To see how this act may impact you, visit Busey's CARES Act page.
For more information, see the informational tabs below.
Busey is here to support you — now and through the uncertainties ahead.
Consumers and Retail Customers
We care about you, and we are here to help. Whether you’d like to schedule an appointment in our branch, get a personalized walk-through of our digital banking options so you can bank safely from home, or talk with someone about your financial concerns, we want to speak with you.
Please contact your local branch or call Busey's Customer Care team Monday - Friday from 7:30 a.m. to 6 p.m. CT and on Saturday from 8 a.m. to 2 p.m. CT. Please dial 800.672.8739 and choose option 2.
Personal Loan and Mortgage Customers
As we continue to navigate the COVID-19 pandemic, Busey continues to offer multiple payment deferral options for qualifying customers with loans—personal, auto, home equity, mortgages and more.
Various options are still available to Busey mortgage customers, including payment relief and waiver of late fees.
To request mortgage and personal loan assistance, or if you have questions related to deferrals, please complete this online form or contact your local banker or a member of our Customer Care team at 1.800.672.8739 for assistance. Associates are available from 8 a.m. to 6 p.m. CT, Monday - Friday.
Coronavirus-Related Scams
Unemployment Insurance Identity Theft
Amid the highest unemployment rates in nearly a century, a new threat has developed—unemployment insurance identity theft. The Coronavirus Aid, Relief and Economic Security (CARES) Act temporarily expanded unemployment benefits through July and many states now participate in an interim unemployment payment program launched in August by the Trump administration. While the payment programs were designed to help the jobless, they’ve provided additional incentives to scammers.
According to the FBI, many unemployment insurance victims do not know they have been affected until they file for jobless insurance benefits—and surprisingly, individuals don’t have to be out of work to fall victim to unemployment fraud.
For a list of precautions, tips and resources related to unemployment fraud, visit our Unemployment Fraud Prevention blog post.
Busey promises to protect your information and identity by providing resources that offer practical, effective suggestions for avoiding security issues and scams. To keep yourself informed on scams that are circulating, visit the Information Security section of Busey's Money Matters blog, or see the resources below:
For the latest updates and information on how Busey is keeping our customers, associates and communities safe during this time, visit our Community Health page.