Financial Relief Program

For those experiencing or anticipating hardships due to COVID-19, Busey is offering multiple payment deferral options for qualifying customers with loans—personal, auto, home equity, mortgages and more. There will be no credit bureau impact with granted deferrals. 

Various options will be available to Busey mortgage customers including payment relief for up to 12 months and waiver of late fees. In addition—to help keep people in their homes—Busey will halt foreclosure sales and evictions of borrowers until at least May 17, 2020.

To request mortgage and personal loan assistance, please complete this online form. A dedicated hotline is also available for additional assistance—please call 888.483.6669. Associates are available from 8 a.m. to 6 p.m. CT, Monday - Friday. 

We are offering several options to Busey's qualifying business customers to help them through this period of economic disruption. Various six-month modification programs with opt-ins from the customer in 90-day intervals are available, including a 90-day interest only and 90-day deferral of term loan payments. For immediate assistance, please contact your Relationship Manager to discuss how we can best serve you.

For more information on a PPP loan,  please visit the Business Impact portion of busey.com/CARESact

By submitting an application to Busey for a loan under the PPP, the applicant(s): (a) understand that Busey anticipates a high volume of applications and there may be processing delays and system failures that interfere with submission of an application to the SBA, that Busey does not represent or guarantee that it will submit an application before funds are no longer available under the PPP or at all, and that Busey will not be responsible if applicant(s) do not receive a loan because funds are no longer available under the PPP, because funds were not disbursed within ten (10) days of SBA approval, or for any other reason, (b) certify that all information contained in such application or otherwise delivered from time to time in connection with such application is true in all material respects, (c) understand that Busey will rely on such information in deciding whether or not to grant or continue credit to the applicant(s) and in the administration of any loan to applicant(s) under the PPP, (d) understand that an application will only be considered a complete application upon the submission of all supporting documentation required by the application and that the applicant(s) may be asked for additional information based upon SBA rules from time to time in effect and/or required by Busey, (e) understand that Busey’s acceptance of an application does not constitute a promise or commitment to lend to applicant(s), (f) understand that Busey can only make a loan if funds remain available under the PPP and Busey does not control how quickly the SBA will respond to any application or in what order, and (g) understand such application and any potential loan to applicant(s) is subject to the requirements of the PPP, which may change at any time, without notice.

Ever vigilant against fraud, Busey reminds you to be especially alert to any suspicious or “too good to be true” communications you receive during this time. With the recent passage of the federal government’s Coronavirus Aid, Relief, and Economic Security—or CARES—Act and subsequent stimulus checks, the U.S. Treasury Department is warning of an uptick in possible check scams.

If you receive calls, emails or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, an advanced fee or charge of any kind, please do not respond and report the fraudulent activity to the FBI at www.ic3.gov so that scammers can be tracked and stopped. 

For more information on these scams, visit the Treasury Department website. 

With increased cases of Coronavirus-related fraud and phishing attacks, Busey is committed to providing the protection you need. For the safety of your accounts and personal information, we are implementing a three-day minimum processing for online and mobile banking transfers. Funds transferred to and/or from external accounts will not be available for at least three business days to minimize the chance of fraud.