Financial Relief Program
For more than 150 years, Busey has delivered on a promise of trusted customer relationships and community support. Busey’s storied history of supporting associates, customers and communities continues in today’s fluid, ever-evolving landscape.
COVID-19 is not only impacting our health and safety, it is causing significant economic disruption that may have short- and long-term implications for both individuals and businesses, making our promise of support even more important to customers during this time.
Busey's Financial Relief Program is designed to alleviate some of the hardships you may face as a result of the pandemic itself or the resulting economic impacts.
For more information, we invite you to view President & Chief Executive Officer of Busey Bank, Robin Elliot's message of reassurance or see the informational tabs below.
Additionally, late March, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law, providing financial aid to individuals and businesses impacted by the economic repercussions of COVID-19. For the most significant changes regarding this act and how they may impact you, visit our CARES Act page.
Busey is here to support you — now and through the uncertainties ahead.
Consumers and Retail Customers
As of March 27, 2020, Busey is automatically offering:
- Waiver of pre-authorized transfer fees to prevent overdrafts.1
- Waiver of charge for each pre-authorized transfer over six per monthly statement cycle on consumer/personal savings and money market accounts.2
- Free debit card replacement and express delivery of cards to customers.2
1 The payment of overdrafts is discretionary.
2 All other account terms remain unchanged.
Other deposit account fee waivers may be available upon request for those qualifying customers impacted by the COVID-19 pandemic—like options for overdraft fees and penalty-free early CD withdrawals, among others. Please contact your local branch to discuss details; associates are on-hand to provide support.
Busey's Customer Care team is also available for assistance Monday - Friday from 7:30 a.m. to 6 p.m. CT and on Saturday from 8 a.m. to 2 p.m. CT. Please dial 800.672.8739 and choose option 2.
For customers with an ELAN credit card issued by Busey, please contact ELAN CardMember Services at 866-234-4691 got assistance. ELAN will handle customer situations on case-by-case basis.
Personal Loan and Mortgage Customers
For those experiencing or anticipating hardships due to COVID-19, Busey is offering multiple payment deferral options for qualifying customers with loans—personal, auto, home equity, mortgages and more. There will be no credit bureau impact with granted deferrals.
Various options will be available to Busey mortgage customers including payment relief for up to 12 months and waiver of late fees.
To request mortgage and personal loan assistance, please complete this online form or contact your local banker or a member of our Customer Care team at 1.800.672.8739 for assistance. Associates are available from 8 a.m. to 6 p.m. CT, Monday - Friday.
Commercial Clients and Small Businesses
We are offering several options to Busey's qualifying business customers to help them through this period of economic disruption. Various six-month modification programs with opt-ins from the customer in 90-day intervals are available, including a 90-day interest only and 90-day deferral of term loan payments. For immediate assistance, please contact your Relationship Manager to discuss how we can best serve you.
Coronavirus-Related Scams
Stimulus Check Scams
Ever vigilant against fraud, Busey reminds you to be especially alert to any suspicious or “too good to be true” communications you receive during this time. With the recent passage of the federal government’s Coronavirus Aid, Relief, and Economic Security—or CARES—Act and subsequent stimulus checks, the U.S. Treasury Department is warning of an uptick in possible check scams.
If you receive calls, emails or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, an advanced fee or charge of any kind, please do not respond and report the fraudulent activity to the FBI at www.ic3.gov so that scammers can be tracked and stopped.
For more information on these scams, visit the Treasury Department website.
Online and Mobile Banking Transfers
With increased cases of Coronavirus-related fraud and phishing attacks, Busey is committed to providing the protection you need. For the safety of your accounts and personal information, we are implementing a three-day minimum processing for online and mobile banking transfers. Funds transferred to and/or from external accounts will not be available for at least three business days to minimize the chance of fraud.
For the latest updates and information on how Busey is keeping our customers, associates and communities safe during this time, visit our Community Health page.
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