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Financial Relief Program

For more than 150 years, Busey has delivered on a promise of trusted customer relationships and community support. Busey’s storied history of supporting associates, customers and communities continues in today’s fluid, ever-evolving landscape. 

COVID-19 is not only impacting our health and safety, it is causing significant economic disruption that may have short- and long-term implications for both individuals and businesses, making our promise of support even more important to customers during this time. 

Busey's Financial Relief Program is designed to alleviate some of the hardships you may face as a result of the pandemic itself or the resulting economic impacts.

For more information, we invite you to view President & Chief Executive Officer of Busey Bank, Robin Elliot's message of reassurance or see the informational tabs below. 

Additionally, late March, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law, providing financial aid to individuals and businesses impacted by the economic repercussions of COVID-19. For the most significant changes regarding this act and how they may impact you, visit our CARES Act page

Busey is here to support you — now and through the uncertainties ahead. 
As of March 27, 2020, Busey is automatically offering: 
  • Waiver of pre-authorized transfer fees to prevent overdrafts.1
  • Waiver of charge for each pre-authorized transfer over six per monthly statement cycle on consumer/personal savings and money market accounts.2
  • Free debit card replacement and express delivery of cards to customers. 
1 The payment of overdrafts is discretionary. 
2 All other account terms remain unchanged. 
Other deposit account fee waivers may be available upon request for those qualifying customers impacted by the COVID-19 pandemic—like options for overdraft fees and penalty-free early CD withdrawals, among others. Please contact your local branch to discuss details; associates are on-hand to provide support.
Busey's Customer Care team is also available for assistance Monday - Friday from 7:30 a.m. to 6 p.m. CT and on Saturday from 8 a.m. to 2 p.m. CT. Please dial 800.672.8739 and choose option 2.  

For customers with an ELAN credit card issued by Busey, please contact ELAN CardMember Services at 866-234-4691 got assistance. ELAN will handle customer situations on case-by-case basis. 

For those experiencing or anticipating hardships due to COVID-19, Busey is offering multiple payment deferral options for qualifying customers with loans—personal, auto, home equity, mortgages and more. There will be no credit bureau impact with granted deferrals. 

Various options will be available to Busey mortgage customers including payment relief for up to 12 months and waiver of late fees. In addition—to help keep people in their homes—Busey will halt foreclosure sales and evictions of borrowers until at least May 17, 2020.

To request mortgage and personal loan assistance, please complete this online form. A dedicated hotline is also available for additional assistance—please call 888.483.6669. Associates are available from 8 a.m. to 6 p.m. CT, Monday - Friday. 

We are offering several options to Busey's qualifying business customers to help them through this period of economic disruption. Various six-month modification programs with opt-ins from the customer in 90-day intervals are available, including a 90-day interest only and 90-day deferral of term loan payments. For immediate assistance, please contact your Relationship Manager to discuss how we can best serve you.

Banno Additional PPP Funding

For more information on a PPP loan,  please visit the Business Impact portion of

By submitting an application to Busey for a loan under the PPP, the applicant(s):

(a) understand that Busey anticipates a high volume of applications and there may be processing delays and system failures that interfere with submission of an application to the SBA, that Busey does not represent or guarantee that it will submit an application before funds are no longer available under the PPP or at all, and that Busey will not be responsible if applicant(s) do not receive a loan because funds are no longer available under the PPP, because funds were not disbursed within ten (10) days of SBA approval, or for any other reason,

(b) certify that all information contained in such application or otherwise delivered from time to time in connection with such application is true in all material respects,

(c) understand that Busey will rely on such information in deciding whether or not to grant or continue credit to the applicant(s) and in the administration of any loan to applicant(s) under the PPP,

(d) understand that an application will only be considered a complete application upon the submission of all supporting documentation required by the application and that the applicant(s) may be asked for additional information based upon SBA rules from time to time in effect and/or required by Busey,

(e) understand that Busey’s acceptance of an application does not constitute a promise or commitment to lend to applicant(s),

(f) understand that Busey can only make a loan if funds remain available under the PPP and Busey does not control how quickly the SBA will respond to any application or in what order, and

(g) understand such application and any potential loan to applicant(s) is subject to the requirements of the PPP, which may change at any time, without notice.

Stimulus Check Scams

Ever vigilant against fraud, Busey reminds you to be especially alert to any suspicious or “too good to be true” communications you receive during this time. With the recent passage of the federal government’s Coronavirus Aid, Relief, and Economic Security—or CARES—Act and subsequent stimulus checks, the U.S. Treasury Department is warning of an uptick in possible check scams.

If you receive calls, emails or other communications claiming to be from the Treasury Department and offering COVID-19 related grants or stimulus payments in exchange for personal financial information, an advanced fee or charge of any kind, please do not respond and report the fraudulent activity to the FBI at so that scammers can be tracked and stopped. 

For more information on these scams, visit the Treasury Department website

Online and Mobile Banking Transfers
With increased cases of Coronavirus-related fraud and phishing attacks, Busey is committed to providing the protection you need. For the safety of your accounts and personal information, we are implementing a three-day minimum processing for online and mobile banking transfers. Funds transferred to and/or from external accounts will not be available for at least three business days to minimize the chance of fraud. 
For the latest updates and information on how Busey is keeping our customers, associates and communities safe during this time, visit our Community Health page. 
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