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Information Security Center

What is a Card Compromise?

Important information regarding Busey's Debit Mastercard®

A card compromise is theft of debit or credit card information. Most often, this occurs whenever someone gains unauthorized access to the payment processing system of a merchant or the company contracted to process payments for that merchant.

Once notified of a card compromise, Busey proactively issues new debit cards to replace compromised cards.

Frequently Asked Questions:

Q: Has my account information been stolen?
A: Only information directly listed on the impacted Debit Mastercard has been compromised. Criminals have no access to your PIN or any of your other accounts.

Q: Can my compromised Debit Mastercard be used?
A: You can still make purchases using your compromised card. In order to do so, simply process all transactions as PIN-based transactions. If you attempt a signature based payment and it is declined, please reattempt payment as a PIN-based transaction.

Q: When will I receive my new Debit Mastercard?
A: You should receive your new Debit Mastercard within 10 days of the reissue date. Please activate your new card immediately. The compromised card will be deactivated after new card activation.

Q: How do I activate my new card?
A: To activate your card, please call 1.800.672.8739 using the primary phone number on your account. If you did not give a phone number, have since changed it, or do not remember the number you gave, contact Customer Care.

You may also activate your card by making a transaction using your PIN number.

Q: Where is my PIN (personal identification number)?
A: For your privacy, a separate PIN mailer will be sent a few days after your card. This mailer includes instructions for changing your PIN. You may conveniently change your PIN at any Busey branch or Busey-owned ATM.

We encourage customers to continue to review account activity. Notify Customer Care immediately if fraudulent charges are detected.


For additional information on ways you can ensure the safety of your personal and financial information, please visit our Information Security Center.


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With five lines of business—personal, mortgage, commercial, cash management and wealth management—working together as One Busey, we can meet all your financial needs with confidence. Customers who partner with us are rewarded with the Busey Advantage—regional capabilities and local priorities. It's a commitment that has stood the test of time.

On the personal side, Busey Bank promises to make your banking hassle free with smart personal checking and savings accounts, convenient online banking and mobile banking solutions and consumer loans. Whether you are ready to buy your first home or simply want to refinance the one you currently own, our practical home mortgages, participation in a wide range of special loan programs and in-house mortgage expertise mean your home loan is tailored to your individual needs.

From opening your first business checking account or loan to creating a strong succession plan, Busey can help you manage your growing business. Our business banking, lending and cash management solutions give you the tools you need to keep your business successful and nimble. Our participation in a wide variety of specialized programs and in-house credit expertise allow us to tailor commercial lending packages to your unique situation and make faster credit decisions. Busey knows that cash flow is the lifeblood of a business—whether you need help with receivables, payables, liquidity, fraud protection or information reporting, we can customize your cash management solution to your growing business' needs.

You've earned it. We'll grow it. Busey Wealth Management provides asset management, investment and fiduciary services to individuals, businesses and foundations. We build a team of local professionals around your needs to establish the best strategy for your situation. We work closely with you to develop a personal, comprehensive plan that will help you meet your goals and objectives through each phase of the wealth management process.

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Busey promises expert advice to guide you through every important financial decision.

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Fulfilling Dreams for 150 Years.

Join us as we celebrate our sesquicentennial.

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