Better together. Busey and South Side.

 

The partnership of Busey and South Side—strong, local banks with deep ties to our communities—advances our shared commitments to exceeding customer expectations, rewarding our associate base and building a service-oriented, community brand experience. Joining two of the best community banks in Illinois together offers significant growth possibilities for the combined associate, customer, community and shareholder bases. Our shared core values provide a strong foundation for a successful future together.

Beginning March 16, 2018, South Side will integrate into Busey, and you will become Busey customers. As we move toward integrating the two entities, please visit often for updates—this page, along with associates in your local branches, will be your resources for all things integration. We look forward to partnering with you for many years to come!

Do you have questions about the transition? We're here to help! Call 309.495.4300 with your conversion questions. Our Customer Care team is available:

  • Monday - Friday 7:30 a.m. to 6 p.m. CST
  • Saturday 8 a.m. to 2 p.m. CST (normal hours)



Busey's Customer Conversion Webinar Series

Customer Conversion Webinars



Check out our previous webinars and register here to attend our future sessions:

Online Banking - Wednesday, February 28 at 8:30 a.m. and Wednesday, March 7 at 4 p.m.
Bill Pay/P2P - Thursday, March 1 at 12 p.m. and Friday, March 9 at 8:30 a.m.
Small Business ebank - Thursday, March 1 at 4 p.m. and Wednesday, March 7 at 8:30 a.m.
General Customer Questions - Wednesday, March 14 at 12 p.m. and Thursday, March 15 at 4 p.m.



 

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Connect with Busey on social media and join the conversation through your comments, shares and participation in our polls. Through Facebook, Twitter, Instagram, Pinterest, LinkedIn and YouTube, our award-winning social media channels will keep you informed about upcoming promotions, new services, community news and more!

Key Documents

 

Welcome Kit

Download

Personal Disclosure & Privacy Policy

Download

Business Disclosure & Privacy Policy

Download
 
 

Important Information

  • Important Dates

     

    Thursday
    March 15

    Friday
    March 16

    Saturday
    March 17

    Sunday
    March 18

    Monday
    March 19

    Branches Open normal hours Open normal hours
    Last day to bank at the following locations:
    7810 N. Route 91
    Peoria, IL 61615
    405 N. William Kumpf Blvd.
    Peoria, IL 61605
    6699 N. Sheridan Rd.
    Peoria, IL 61614
    2900 Court St.
    Pekin, IL 61554
    101 S.W. Adams St.
    Peoria, IL 61602
    Open normal hours Closed Open normal hours
    Bill Pay Last day to access South Side Bank Bill Pay. If needed, print all payees and payment history.      

    Begin using Busey Bill Pay

    Conversion Support Line* (available at 309.495.4300)

    7:30 a.m. - 6 p.m. CST (normal hours) 8 a.m. - 2 p.m. CST (normal hours) Noon - 5 p.m. CST (special hours) 7:30 a.m. - 8 p.m. (extended hours)
    Online Banking   Last day to use South Side Bank online banking     Begin using Busey ebank or Business Access @ Busey
    Telephone Banking   Last day to use South Side 24 hour Account Information Line     Enjoy full access to Busey's Anytime Line

    *Contact the Customer Care team for assistance with Online Banking, Balance Information, Transfers, Debit Cards and Conversion Questions.

  • Branches (Peoria Tri-County)

    Hours as of March 17.

    Visit our website to find additional branch and ATM locations nationwide.

     

    Address

    Phone Number

    Lobby Hours

    Drive-Up Hours

    Bartonville 1400 W. Garfield Ave.
    Bartonville, IL 61607
    309.697.5551

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    Chillicothe 917 N. Fourth St.
    Chillicothe, IL 61523
    309.274.2116

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    East Peoria 118 Cole St.
    East Peoria, IL 61611
    309.698.1432

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-F 7:30 am – 6 pm
    Sa 7:30 am – 12 pm
    Hamilton 414 ½ Hamilton Blvd.
    Peoria, IL 61602
    309.494.6544

     

    M-F 8 am – 5 pm M-F 8 am – 5:30 pm
    Northpoint 8919 N. Knoxville Ave.
    Peoria, IL 61615
    309.692.2330

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 9 am – 12:30 pm
    M-F 7:30 am – 6 pm
    Sa 9 am – 12:30 pm
    Pekin Main 33 S. Fourth St.
    Pekin, IL 61554
    309.347.1131

     

    M-F 9 am – 5 pm
    Sa 9 am – 12 pm
    M-F 9 am – 5 pm
    Sa 9 am – 12 pm
    S.W. Adams 2119 S.W. Adams St.
    Peoria, IL 61602
    309.676.0521

     

    M-F 9 am – 5 pm N/A
    Sheridan 4520 N. Sheridan Rd.
    Peoria, IL 61614
    309.682.1100

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 9 am – 2 pm
    M-F 7:30 am – 6 pm
    Sa 7:30 am – 2 pm
    Veterans 3200 Veterans Dr.
    Pekin, IL 61554
    309.353.4833

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    Washington 2 Saint Clare Ct.
    Washington, IL 61571
    309.444.8630

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12 pm
    M-F 7:30 am – 6 pm
    Sa 7:30 am – 12 pm
    West Peoria 2427 W. Rohmann Ave.
    West Peoria, IL 61604
    309.671.4833

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    Willow Knolls 4100 W. Willow Knolls Rd.
    Peoria, IL 61615
    309.692.7787

     

    M-Th 8:30 am – 5 pm
    F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
    M-F 8:30 am – 6 pm
    Sa 8:30 am – 12:30 pm
  • Account and Routing Numbers

    Most account numbers will remain the same. In the rare event a new account number is necessary, we will contact you.

    As of March 19, your routing number will be 071102568. We’ll send a Notice of Change to the companies with whom you have established automatic payments or deposits, advising them to update your account information. Companies may contact you to confirm this change. We recommend you contact anyone with whom you have established automatic payments or deposits and advise them to update your bank name and routing number between March 19 and April 18 to ensure uninterrupted service. Please note payments will not process if updates are made before March 16. If you would like assistance updating your account information, please contact your local banker.

  • Account Statements and Notices

    Customers will receive a final South Side Bank statement generated on March 16. This special paper statement will include payment of all earned interest, and no fees will be assessed. Your next statement will be issued by Busey, and your statement schedule will remain the same. Please note if your regular statement date falls on March 14-15, you will receive your final South Side Bank statement on March 16.

    If you currently receive a free paper statement, this benefit will continue. For those who pay a paper statement fee, you will notice a reduced monthly fee of $2 beginning March 16.

  • Debit Card

    Please continue using your South Side Bank Debit Card. On March 19, South Side Bank business and consumer card limits will convert to Busey’s daily limits—$2,000 for consumer card purchases, $5,000 for business card purchases and $500 at the ATM.

  • Direct Deposits and Automatic Payments

    Beginning March 19, Busey will process your existing direct deposits and recurring payments through your Busey account. If you have an automatic payment scheduled for March 16, 17 or 18, it will be processed on Friday, March 16. If the early processing of this payment results in a fee, you will not be charged. Please call us at 309.495.4300 with any concerns.

    Update your Busey routing number when establishing new automatic deposits or payments after March 19. For reference, Busey's routing number is 071102568. To easily update your direct deposits and/or automatic payments, contact any banker for personal assistance.

  • Loans and Lines of Credit

    While you may notice a few enhancements to your paper statement and notices, in most cases there will be no change to the terms of your loan or line of credit. If there are changes that impact you, we will contact you directly. Mortgage Periodic Statements will be delivered on the 18th of the month. Automatic deductions for payments on your loan will continue with no disruption. You may continue to use your current coupon book and remit your payment with no change.

    If you have already established overdraft protection through these lines of credit, this will transfer automatically with no action needed on your part Please be aware there will be a $10 fee per transfer.

    In addition, your loan account number on your statement and checks may change slightly. We will send complimentary checks for your Busey Home Equity Line of Credit (HELOC) the week of March 12.

  • Maintenance Fees on Personal Accounts

    All monthly maintenance fees on personal accounts will be waived until April 30. Everyday Savings fees will be waived until March 31. Please refer to the appropriate Disclosures & Privacy Policy for a complete listing of our fees. 

  • Overdraft Advantage®

    If you currently have overdraft protection through South Side Bank, you will be automatically enrolled in Busey’s Overdraft Advantage® program. Your overdraft limit(s) will not change through April but will convert to Busey’s variable overdraft limits in May based on your deposit and transaction history.

    Please note overdraft notices will appear different. The items that overdraw your accounts will be visible on your statement—you will see the transaction that overdrew your account, the associated NSF fee and a credit if the item was returned. For complete information on our overdraft policies, see page 25 in the disclosure booklet for more information.

    Important note: Overdraft protection will no longer be available through South Side’s Visa Credit Card. However, additional options are available for overdraft protection:

    Pre-Authorized Transfers
    Busey offers pre-authorized transfers to cover overdrafts. To help minimize fees, we transfer funds in increments of $100 for a $10 per transfer fee. Please note if you have an existing pre-authorized transfer, this will convert to Busey.

    Ready Credit
    For customers who want cash readily available for overdraft protection and other expenses, Ready Credit may be an option. Contact your local banker to learn more.

  • Personal and Business Checks

    You may continue to use your existing South Side Bank checks. Busey partners with Deluxe - our preferred check provider - for check orders. To place a check order with Deluxe, order through Busey ebank or stop by your local branch for assistance. If you wish to order checks from a different provider, please be sure to update your bank routing number.

  • Telephone Banking

    You may access South Side Bank’s 24-Hour Account Information Line through Friday, March 16. Beginning on Monday, you will be automatically enrolled in Busey’s telephone banking system, Anytime Line, available at 1.800.672.8739. For more information about using this service, please see page 14 of the Conversion Welcome Kit.
 
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