Busey’s Florida locations have resumed normal services and operating hours.View your Service Center Availability
Resources and Frequently Asked Questions
Additional Account Resources
As a reminder, Busey offers multiple ways to access your account information safely and securely:
- Access your accounts online, view balances and deposit checks by logging into eBank at busey.com, or through the Busey – Mobile app.
- While in the app, you can use Zelle® for a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes.
- Locate a MoneyPass® ATM near you for surcharge-free access to more than 37,000 ATMs.
- Utilize available cash back options when using your Busey debit card at vendor locations outside of Busey ATMs.
- Call the Anytime Line at 1.800.67 Busey to access our telephone banking system.
Fraud Prevention Resources
Fraudsters will use this disaster to take advantage of those most vulnerable. Here are some tips to keep your personal and financial information safe:
- Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it’s reputable.
- Be on guard against imposters who contact you claiming to be government employees or volunteers and who ask for personal financial information or money.
- Even if the bank makes the funds available to you right away, reject offers to cash a check for someone in exchange for a fee. It may turn out that the check is fraudulent.
- Be careful before accepting unsolicited offers of repairs or other assistance.
Common Weather Related Scams
- Fraudulent insurance adjusters coming to their home
- Fraudulent/Unlicensed contractors offering repair services
- Clean up crews/contractors asking to be paid up front
- Individuals posing as state or federal authorities offering relief packages (collecting personal information)
- Rental listing scams (as many residents are displaced)
- Charity scams
- Price gouging
Other Helpful Resource Websites
- The Federal Trade Commission’s Weather Emergency Disaster Related Scams
- Professional Licensing Verification
Visit our Money Matters blog for resources, information and advice on how to keep your sensitive information safe and secure.
Visit https://www.disasterassistance.gov/ to learn more about federal assistance for survivors of natural disasters. You also can call the Federal Emergency Management Agency at 1-800-621-FEMA (1-800-621-3362).
Information about SBA Disaster Assistance Loans can be found in the menu below.
Fee Refunds and Waivers
Fee waivers or fee refunds will be considered on request. We will work with you to ensure your banking needs are met during this difficult time.
Please reach out with any questions or to discuss specialized solutions for financial hardships you may be experiencing related to Hurricane Ian.
1.800.67-BUSEY, option 7
Monday - Friday 8:30 a.m. to 7 p.m. ET
Saturday 9 a.m. to 1 p.m. ET
Monday - Friday 8:30 a.m. to 7 p.m. ET
Saturday 9 a.m. to 1 p.m. ET
SBA Disaster Assistance Loans
To help those impacted by Hurricane Ian, a federal emergency declaration has been enacted for Florida which gives homeowners, renters, small businesses and nonprofits affected by the storm the ability to apply for disaster assistance loans through the U.S. Small Business Administration (SBA).
If eligible, there are several types of low interest rate loans available through the SBA including:
- Home Disaster Loans: Loans to homeowners or renters to repair or replace disaster-damaged real estate and personal property, including automobiles.
- Business Physical Disaster Loans: Loans to businesses to repair or replace disaster-damaged property owned by the business, including real estate, inventories, supplies, machinery and equipment. Businesses of any size are eligible. Private, non-profit organizations such as charities, churches, private universities, etc., are also eligible.
- Economic Injury Disaster Loans (EIDL): Working capital loans to help small businesses, small agricultural cooperatives, small businesses engaged in aquaculture, and most private, non-profit organizations of all sizes meet their ordinary and necessary financial obligations that cannot be met as a direct result of the disaster. These loans are intended to assist through the disaster recovery period.
To be considered for all forms of disaster assistance, applicants must register online at DisasterAssistance.gov or download the FEMA mobile app. If online or mobile access is unavailable, applicants should call the FEMA toll-free helpline at 800-621-3362.
Applicants can apply online using the Electronic Loan Application (ELA) via SBA’s secure website and should apply under SBA declaration #17644. The filing deadline to return applications for physical property damage is Nov. 28, 2022. The deadline to return economic injury applications is June 29, 2023.
Insurance Claim Check Information Packet
Filing insurance claims following a natural disaster can be overwhelming. To support you in understanding and navigating the process of accessing and managing insurance check funds, Busey has created a helpful fillable Insurance Claim Guide.
Payment Relief Options
If you have questions about payment relief options related to your Busey mortgage or property loans, please contact us at 800.672.8739 Option 7. Our team will talk with you about your eligibility and relief options.
Someone is walking around my property. Is this person a Busey representative?
- Inspections are underway, and will continue to be conducted by Busey’s partner, Sandcastle Field Services, throughout October and November.
- The inspections will be exterior inspections only; inspectors will walk around and take photos of the outside of your property. No Busey inspectors will need to enter your home for any reason.
Where are inspections being conducted?
- Due to damage caused by Hurricane Ian, Busey is conducting inspections of properties with Busey mortgage or home equity loans in Florida counties designated for individual disaster assistance by FEMA.
Why are you inspecting my home?
- These inspections are for internal purposes only, and will help our teams prepare to best serve you and your community during recovery efforts.
How should I prepare? Do I need to do anything?
- No action is needed from you.
I want to speak to someone about this.
- If you have questions or concerns, please call us at 1.800.67BUSEY Option 7.
I have property damage, who do I talk to?
If you have property damage to your home or auto, please contact your insurance agent as soon as possible.
If you need payment relief options related to your Busey mortgage or property loans, please contact us at 800.672.8739 Option 7. Our team will talk with you about your eligibility and relief options.
I lost my debit or credit card, can I turn it off?
If your debit or credit card has been lost, you can turn the card off by accessing the eBank dashboard and scrolling down to view the Card Management section and selecting the card you’d like to turn off.
Thank you and stay safe!