Glenview State Bank & Busey Bank - Building Business. Growing Wealth.

Welcome to Busey


As Glenview State Bank and Busey partner together on August 16, we will continue to help you achieve your financial goals by providing the service excellence you deserve. You will receive our welcome kit in the mail introducing you to Busey. This booklet outlines what you can expect in the coming weeks to help make this transition as seamless as possible.

Conversion Welcome Booklet

The Welcome Booklet includes important details about your account, enhanced offerings
and other relevant information you need to know to prepare for this transition.

Please take time to thoroughly review this prior to conversion weekend.

Online & Mobile Banking Guide

The Online & Mobile Banking Guide explains Busey’s eBank platform.
It includes directions on how to navigate the initial login experience, customize your dashboard,
make payments, deposit checks from your phone, manage your cards, set alerts,
receive statements, and open deposit accounts and loans online.

 Disclosures


Watch these videos for a step-by-step
walkthrough of eBank features









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Important Conversion Notes

Account & Routing Numbers
As your account transitions to Busey, your account number will remain the same, although your routing number will change to 071102568. We’ll send a Notice of Change to the companies with whom you have established automatic payments or deposits, advising them to update your routing number information.

Debit Cards and SecurLOCK Equip | Continue Using Your GSB Debit Mastercard
You will continue using your current GSB Debit Mastercard through November 2021. In November, you will receive your new Busey Debit Mastercard in a white envelope. Once received, please activate the card, choose your PIN and begin using your new card immediately. You will continue to have access to more than 32,000+ surcharge-free ATMs nationwide through the same MoneyPass ATM network you have enjoyed with GSB.

Enjoy SecurLOCK Equip? Busey is pleased to offer the same great technology through our eBank platform. Beginning August 16, using the Card Management option within eBank, you will need to reset any rules, restrictions or alerts that you had previously established through SecurLOCK Equip. The SecurLOCK Equip app will be unavailable as of August 13.

Account Statements
A final Glenview State Bank statement will be mailed to customers on August 13. This special paper statement will include payment of all earned interest, and no fees will be assessed. If your periodic statement falls on August 9 - 13, you will receive your final Glenview State Bank statement on August 13.

Beginning August 16, your monthly statement schedule will resume. You will notice a change in the appearance and layout of your statements upon conversion. If you are enrolled for eStatements with Glenview State Bank, you will automatically receive Busey eStatements.

Personal and Business Checks
You may continue to use your existing Glenview State Bank checks. Busey partners with Deluxe as our preferred check provider. To place a check order with Deluxe, stop by your local service center for assistance. If you wish to order checks from a different provider after August 16, please be sure to update your bank routing number to 071102568.

Enhanced Online solutions
If you use GSB’s HOMEBanker or BUSINESSBanker to access your personal accounts, you will transition to Busey’s eBank, available through the Busey – Mobile App or by logging in through Busey’s homepage. Additional information about this will be mailed to customers in early August.

Business customers using GSB’s OFFICEBanker services or BUSINESSBanker with bill pay will begin using Busey’s enhanced Treasury Management system on August 16. Users will receive more information and training resources in July. For Treasury Management assistance, please call 847.730.2210 to speak to a dedicated GSB representative.
How do I log in to eBank for the first time?
Enter your username and the last four digits of your social security number. You will be prompted to create a new password between 6 and 25 characters with at least one letter and number. The password cannot include your ID or contain spaces. You also cannot reuse any of your past four passwords used for your Busey account. To secure your account, enter your email and cell phone number. You will receive a text with an authentication code. Enter that code to verify your account. For all future log-ins, simply enter your username and password to access your account.

How long will I still be able to use GSB bill payment?
GSB bill payment will end at 10 p.m. CT on Wednesday, August 11. Payments cannot be edited or canceled after this time. Any payments created that day or scheduled for August 12 or 13 will process as scheduled. Future dated payments scheduled for August 16 or after will pay through Busey’s Bill Pay system.

Will my bill pay information transfer over to Busey’s system automatically?
If you have eBills connected through GSB bill payment currently, these will need to be re-established in the Busey eBank platform. Additionally, any automatic payments connected to these eBills will need to be re-established.

How can I access Busey’s Bill Pay?
You can use Bill Pay on the Busey – Mobile App or through your online account. Simply log in to your account. Click the menu on the left and select payments to add a payee. Either pay a person or pay a company. Select which one you would like and enter the information found on your physical bill. The payee will now be added to your payee list for future reference. Choose to make a payment right away or schedule it for later. Select an account, enter the amount and choose a payment date. You can also schedule a recurring payment if you would like.

Will I still be able to use Zelle® during conversion weekend?
August 13-15, you will be unable to access Zelle®. If you attempt to access Zelle® during this time, you will be prompted to sign up through the standalone Zelle® app. We recommend waiting until August 16, when you can access Zelle® through Busey eBank. You will need to re-establish your recipients through Zelle®.

Can I still use Mobile Deposit through Busey?
If you are currently enrolled in Mobile Deposit with GSB, this will carry over and you do not need to re-enroll.

What can I expect with Busey’s Mobile Deposit?
With Busey eBank, you’ll be able to submit deposits until 5 p.m. CT, giving you an extra hour in your banking day. Payments made before 5 p.m. CT Monday – Friday will be available for use by 5:30 p.m. CT. Payments made after the 5 p.m. CT cutoff or over the weekend will be available by 5:30 p.m. CT the next business day.

What are Busey’s card management features?
We’re pleased to offer robust card management features directly in your eBank platform. You can turn your card on or off at any time, report it lost or stolen, add travel notifications, re-order or activate cards, set categorical budgets, assign authorized users and establish geographical or spending type limits all within eBank.

Will my rules and alerts through GSB’s card management transfer over?
For SecureLOCK Equip users, any previously established Rules & Alerts must be recreated through Busey eBank or the Busey – Mobile App.

What capabilities do I have on Busey’s eBank platform?
We offer a wide range of options for you to utilize. Whether you want to open a checking account, add a vacation savings account or apply for a mortgage or car loan, you can do so anywhere, anytime. A variety of checking, savings and loan options are available to meet your needs. Apply online at busey.com.

How can I get help to find the right banking product for my needs?
A member of our Digital Relationship Banking team is ready to help you. Book an appointment at busey.com/appointment or email CustomerExperience@busey.com.
Provided below are step-by-step instructional guides to ensure a smooth transition.
 
QuickBooks users: 
Quicken users: 
Mint users:
As Glenview State Bank transitions into Busey, customers will experience a few slight service interruptions August 13-16. View the printable Conversion Weekend at a Glance calendar for a detailed look at what to expect conversion weekend.

Questions About this Transition? We're Here to Help. 

You can expect the same premier service with additional support when you need it. Stop by one of the conveniently located GSB service centers or contact the GSB team at 847.729.1900 for conversion assistance; Monday-Friday 8 a.m.-6 p.m., Saturday 8 a.m.-1 p.m. CT
or email us CustomerExperience@busey.com


• August 5 at 12 p.m.
• August 10 at 12 p.m.
• August 18 at 4 p.m.


Busey's Chicagoland team provides the highest levels of knowledge and personalized service.

Experience. A Partner for Generations.


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