Paving The Future
January 19: Last day to use TheBANK PayLink. January 20 - 26 payments will process as expected. Bill payment payees and history will automatically convert; consider downloading and printing payment history.
Now - January 24: Download transaction history and account statements prior to October 2019. After January 24, history and statements prior to October will only be accessible from your banker or Busey Customer Care.
January 22: Last day to use Busey Bill Pay. January 22 - 26 payments will process as expected. Bill payment payees and history will automatically convert; consider downloading and printing payment history.
January 24: Last day to use current Busey eBank and TheBANK Magic Online; systems down at 3 p.m. CT. Delete the old apps.
January 24 - 27: Planned system outage; Online and mobile banking unavailable (3 p.m. CT on January 24 - 8 a.m. CT on January 27)
January 27: Download the new “Busey – Mobile” app. Begin using the new Busey eBank for online and mobile banking at 8 a.m. CT!
Call Busey Customer Care
Mon - Fri 7:30 a.m. - 6 p.m. CT
Sat 8 a.m. - 2 p.m. CT
Please be aware, we anticipate very high call volumes for several weeks post transition. In the event you’re unable to get connected with someone from our team, we recommend reaching out directly to your local branch, initiating a Live Chat session with us or sending a secure message via busey.com.
We sincerely appreciate your understanding and patience during this time.
Important eBank Enhancements
- Access to eStatements through the mobile app
- Card management
- Next-day payment processing
- Faster availability to funds deposited through Mobile Deposit
- Near real-time account alerts sent via email or text message
- Dashboard: main screen showing accounts and quick actions
- Messages: any alerts or marketing messages
- Accounts: full listing of all accounts
- Transfer: view scheduled transfers and make transfers between accounts
- Deposit Check: mobile deposit for checks
- Payments: bill pay and integrated Person-to-Person payments
- Spending Habits: links to Money Manager—our tool for creating budget and transaction categorization
- Support: contact Busey
- Settings: add external transfer accounts—make transfers to your accounts at other financial institutions—and general settings
Great news! With the enhanced eBank platform, you’ll have faster availability of your Mobile Deposits, allowing you to conveniently add funds to your account by taking photos of checks. It’s easy, fast, and secure!
To begin, enroll the account(s) to which you wish to deposit. If you are currently enrolled in Mobile Deposit, this will carry over and you do not need to re-enroll.
Busey is pleased to bring debit card management to the enhanced eBank platform! You can now turn your card on or off at any time, report it lost and/or stolen, re-order your card or activate a new card all from your app or browser.
To make card management easier, you will see all debit cards associated with your accounts in the Card Management dashboard.
Card Management - Desktop Version Video
Card Management - Mobile Version Video