We live our promise in our communities:

Our associates are encouraged and recognized for being actively involved community members who enrich the quality of life for our Pillars and area citizens. Learn how our associates are living the Busey Promise and about the organizations that fuel their passion to serve.

We promise an outstanding customer experience:

Our product is service. As the primary driver of service, associates deliver our competitive advantage—the Busey Promise. We exhibit positive attitudes that make Busey a great place to work and conduct financial business. We flourish because our environment supports empowerment, customer-centricity, collaboration, and the convenience to fulfill identified needs. We recruit and retain the best and brightest associates—associates who are positive, determined, thoughtful, resilient and humble. We provide them with the knowledge and resources they need to succeed at Busey, allow them to be responsible and accountable, and reward them accordingly, We promise to:

  • Provide access to comprehensive training and development programs that will enhance professional skills and increase job knowledge.
  • Promote goal setting and career development as a shared responsibility between supervisors and associates.
  • Advance our communication methods to support frequent, consistent and understandable information.
  • Provide associates with information technology that empowers decision-making and supports customer-centricity.
  • Offer incentive and bonus performance models that support organizational objectives and customer desires, and reward high performers.
  • Collaborate across the organization to serve the customer as One Busey, regardless of business unit or reporting line.