Customer Care

Customer Care Hours

Monday - Friday 7:30 a.m. to 6 p.m. CST
Saturday 8 a.m. to 12 p.m. CST


Call Busey
Customer Care at 800.672.8739 | 217.365.4544 or visit our personal page and select 'How we can help' > 'Audio' for assistance via voice chat. 

Message Us

To chat with an agent, click the 'How we can help you' pop-up on the right and choose 'Chat'. You can also reach out through the Busey - Mobile app or via eBank.


Connect via video call on our personal page. 
Click 'How we can help' and choose 'Video' or visit us in person at a location near you.

Social Media

Send us a direct message on our verified Facebook, Twitter or Instagram accounts.


Please do not provide personal or account information in your email.


100 W University Ave
Champaign, IL 61820
Send us a secure message and we'll respond within two business days. If your inquiry needs immediate attention, contact our Customer Care team at 800.672.8739 or initiate a chat session via eBank or Busey - Mobile app.

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Report a Lost or Stolen Card

Debit Mastercard®: 800.672.8739 | Elan Credit Card: 866.234.4691

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