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AT BUSEY, IT'S NOT JUST ABOUT DOING BUSINESS.

But doing good...

Busey Promise

Supporting the arts, advocating for our youth and helping those in need. We’re proud to give back to our communities. Doing the right thing for our customers. And building trusted relationships that span generations. 

That’s been our promise since we opened our doors more than 150 years ago, and it remains our  promise today.


To achieve our vision, we consistently fulfill  promises made to Pillars—associates, customers, communities and shareholders. By investing in our associates and empowering them to exceed the needs of our customers, and working together to strengthen our communities, our shareholders are rewarded with a vibrant, thriving company.








Core Values
We are responsible for preserving the Busey legacy—a legacy of associate excellence, customer service, community involvement and expanding shareholder value.
 
While we operate multiple business lines, we serve our customers as One Busey. Since we opened our doors over 150 years ago, our core values have remained, creating a strong foundation and shaping our culture.

  • Knowledgeable—We give customers correct information rather than guesses. We find answers rather than say "I don't know." We understand Busey services and the technical aspects of our jobs.
  • Trustworthy—We handle customer accounts with care and confidentiality. Integrity is our leading guide as we work with customers and their financial affairs. We demonstrate good judgment and common sense when making decisions.
  • Friendly—We remember that every customer is our guest. We greet each customer immediately with a warm and sincere welcome. We use the customer's name, smile, shake hands and introduce ourselves as though the customer were a guest in our home.
  • Responsive—We acknowledge our customer immediately. We put aside what we are working on and give that individual our full attention. We follow up to be sure customers' needs are met within 24 hours.
  • Community-minded—We build strong communities through leadership and volunteerism. We work in the community to ensure stable foundations for our families and our organization.
  • Customer-centric—We operate our company from a customer's point of view. We develop long-term, trusting relationships by continually listening to and solving key customer needs.
At Busey, we’re a community organization, committed to helping customers’ and communities’ dreams come true. Since we first opened our doors in 1868, we have built on a tradition of close relationships and broad financial capabilities. Looking back, we’ve come a long way in 155 years, yet the core values—dedicated associates, strong customer partnerships and thriving communities—instilled years ago are still the cornerstones of Busey. Look back at the milestones that shaped who we are today….

As of March 31, 2023, First Busey Corporation (Nasdaq: BUSE) was a $12.34 billion financial holding company headquartered in Champaign, Illinois.
 
Busey Bank, a wholly-owned bank subsidiary of First Busey Corporation, had total assets of $12.31 billion as of March 31, 2023, and is headquartered in Champaign, Illinois. Busey Bank currently has 46 banking centers serving Illinois, eight banking centers serving Missouri, three banking centers serving southwest Florida, and one banking center in Indianapolis, Indiana.
Busey Bank’s wholly-owned subsidiary, FirsTech, is a payments platform specializing in the evolving financial technology needs of small and medium-sized businesses, highly regulated enterprise industries, and financial institutions. With associates across the United States, FirsTech provides comprehensive and innovative payment technology solutions that enable businesses to connect with their customers in a multitude of ways on a single, highly configurable, secure platform. Fast, secure payment modes include, but are not limited to, text-based payments; electronic payments concentration delivered to Automated Clearing House networks; internet voice recognition ("IVR"); credit cards; in-store payments for customers at retail pay agents; direct debit services; and lockbox remittance processing for customers to make payments by mail. Once these payments are processed through integration with our customers’ financial systems, FirsTech provides its customers with reconciliation and settlement services to ensure payment confirmation. Additionally, FirsTech provides consulting and technology services through its Professional Services Division, assisting clients in identifying and implementing payment technologies to meet their evolving needs. In 2022, FirsTech started a phased launch of its innovative BaaS platform, helping community banks and their commercial customers build modernized payment solutions, which include online payment technologies and automated file transfers. More information about FirsTech can be found at firstechpayments.com.
 
Through the Company’s Wealth Management division, the Company provides asset management, investment, and fiduciary services to individuals, businesses, and foundations. As of March 31, 2023, assets under care were $11.21 billion.
 
Busey Bank is honored to be named among America’s Best Banks by Forbes magazine for the second consecutive year. Ranked 26th overall, compared to 52nd in last year's rankings, Busey was once again the top-ranked bank headquartered in Illinois. Additionally, for the first time in 2022, Busey was named a Leading Disability Employer by the National Organization on Disability—this highly selective award is presented only to top performing companies demonstrating positive outcomes in recruiting, hiring, retaining and advancing people with disabilities in their workforce. We are honored to be consistently recognized nationally and locally for our engaged culture of integrity and commitment to community development.
Busey knows the importance of a lasting  promise. We are pleased to recognize the scholastic achievements and bright futures of local youth with Busey Bank Bridge Scholarships. Available in each market, these scholarships support the academic endeavors of low-to-moderate income students with a desire to continue their higher education.

Our Vision

Service Excellence in Everything We Do for Our Pillars.









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