Frequently Asked Questions
Why is CrossFirst Bank merging with Busey Bank?
Mike Maddox, CrossFirst CEO, President and Director, stated, “Founded on the ideals of extraordinary, personal service provided by outstanding, local bankers, our dedicated associates at CrossFirst have built strong, trusting relationships with our clients and the markets we serve. We believe Busey is the right partner to continue CrossFirst’s customer- and community-focus. Because of our like-minded cultures, our complementary business models and manner in which we operate, we are confident this partnership will create significant benefits for our teams, customers, communities and shareholders.”
How does this merger affect me?
This merger expanded the products, services and capabilities available to our customers. Together, we now offer Wealth Management services, robust payment solutions through FirsTech, expanded lending solutions, and advanced technologies across a larger footprint.
When are changes happening?
On June 23, Busey was pleased to welcome CrossFirst customers officially as Busey customers.
Will my account number, debit card, products, services or any other major details change?
Changes have been completed, and all communications have been issued to affected customers. For more information, please visit our Expected Changes page, or the Welcome Packet. For specific questions, please contact us.
Where is Busey located?
Locate your nearest Busey banking centers at busey.com/locations.
Who should I call with questions?
Visit our Contact Page for details.
Wire Transfer Service
All personal and commercial wire transfers conducted outside of online banking must be conducted securely through Busey’s wire desk or in a Busey location. Please note that bankers will no longer be able to manage wire transfers for clients directly.
To conduct wire transfers with Busey, you must have a completed Busey Wire Transfer Agreement and PIN acknowledgment on file. Incoming domestic and international wire transfers must use Busey’s wire transfer information, outlined below.
INCOMING DOMESTIC WIRE
Receiving Wires from any United States bank
Beneficiary Bank: Busey Bank
ABA Number: 071102568
Address: 100 W. University Ave.,
Champaign, IL 61820
Beneficiary: Busey Customer Account Number
Busey Customer Name and Address
*Any additional information as needed
Receiving Wires from any United States bank
Beneficiary Bank: Busey Bank
ABA Number: 071102568
Address: 100 W. University Ave.,
Champaign, IL 61820
Beneficiary: Busey Customer Account Number
Busey Customer Name and Address
*Any additional information as needed
INCOMING INTERNATIONAL WIRE
Receiving Wires from a Foreign Bank to Busey Bank
Beneficiary Bank: Busey Bank
SWIFT/BIC Code: BUYEUS44
Address: 100 W. University Ave.,
Champaign, IL 61820
Beneficiary: Busey Customer Account Number
Busey Customer Name and Address
*Any additional information as needed
Can I continue to use my existing checks, debit cards and/or digital banking?
You may continue to use your existing checks through the end of the year, though we encourage you to update at your convenience. A promotional code is available for customers who wish to purchase new paper checks. Please visit our Routing Number Retirement page for more details about the promotion.
If you had a CrossFirst debit card, it will no longer work; please use the Busey debit card(s) issued to you.
CrossFirst digital banking has been updated. Please log in to Busey Wallet/Busey Commercial Digital Banking at busey.com or download the Busey Wallet app from your app store.
Will there be any changes to my direct deposits, automated payments, and transfers?
Please use Busey’s routing number (071102568) for ACH transactions, wire transfers and all other electronic transactions. Please contact anyone with whom you have established automatic payments, deposits or transfers and advise them to update your bank name and routing number to ensure uninterrupted service.
Will my routing number change?
Yes. You must use Busey’s routing number (071102568) for wire transfers, ACH transfers and all electronic transactions. If you use paper checks, your current CrossFirst checks will be honored through the end of the year. A promotional code is available for customers who wish to purchase new paper checks. Please visit our Routing Number Retirement page for more details about the promotion.
We continually update our Welcome Site to better meet your needs.
Let us know how we can improve by clicking the button below.
Let us know how we can improve by clicking the button below.
