Expected Changes

Beginning on June 23, ATM deposits must be made by 4 p.m. CT for the funds to be available within two business days. As a Busey customer, you will have access to approximately 40,000 surcharge-free ATMs nationwide through the MoneyPass® ATM network. Starting June 23, fees for non-Busey ATM transactions (Out of Network Fees) will no longer be waived for CrossFirst customers. View a full list of our ATMS.

Both personal and business bill payment systems will be unavailable through CrossFirst Bank’s digital banking system as of 3 p.m. CT on Wednesday, June 18. You will not be able to edit or cancel payments afterJune 18. Please note that June 19 is a holiday, and payments scheduled for June 20 and 21 will be processed as scheduled. Future dated payments scheduled for June 23 or later will be paid through Busey’s Bill Pay system.

You will receive your new Busey Debit Mastercard® in a white envelope in early June. Put it in a safe location and continue using your CrossFirst Bank Visa® debit card through June 22. On June 23, your CrossFirst Bank Visa® debit card will stop working, and you will need to activate your new Busey Debit Mastercard® by calling 1.800.672.8739 or visiting any Busey location. When you activate, please choose your PIN and begin using your new Busey Debit Mastercard® immediately.

If you have any automatic payments connected to your CrossFirst Bank Visa® debit card, you will need to update payments with your new Busey card information beginning on June 23. More information will be mailed to cardholders directly.

If you have CrossFirst’s Commercial credit card or the ProSuite Small Business card, please note that your Visa® credit card number(s) and billing account number(s) will remain the same. Your current card will continue to work seamlessly until you receive your new replacement card from Busey. There will be no changes to your billing cycle, statement delivery, payment options, early payment dates or statement due dates. You will also continue to use the same sign-on credentials for online access to eZBusiness Card Management, and your cardholders will keep their preferred online tools and expense management systems with no disruption.

If your loan is currently serviced by CrossFirst Bank, Busey will service your loan after conversion. While you will notice a few enhancements to your statement and notices, there will be no change to the terms of your loan or line of credit. There will be no change to the date you receive your Mortgage Periodic Statement. If CrossFirst established auto deductions for your loan payments, no action is needed—your payments will continue as usual. However, if you scheduled your payments through Bill pay or another service, please update the mailing address to ensure timely processing:

Busey Bank

PO Box 14470

St. Louis, MO 63178-4470

You may continue using your remaining CrossFirst Bank Personal Line of Credit and Home Equity Line of Credit checks through December 31, 2025. CrossFirst customers can receive new checks updated with Busey information by request. Customers should continue to use current HELOC checks until you receive the replacement checks. 

In early June, you will receive your new Busey Debit Mastercard® in a white, unmarked envelope. Instructions for activating your card will be included. Put it in a safe locations and continue using your current CrossFirst Bank Visa® debit card through June 22, 2025. Your CrossFirst Bank Visa® debit card will not work after June 22.

On June 23, you will be able to establish your new PIN through Busey’s Anytime Line at 1.800.672.8739 or by visiting your local banking center. You can begin using your new Busey Debit Mastercard® immediately after activating your card on June 23. If you have any automatic payments connected to your CrossFirst Bank Visa® debit card, you will need to update payments with your new Busey Debit Mastercard® information beginning on June 23. More information will be mailed to cardholders directly.

Your deposits will continue to be insured according to FDIC deposit rules. The standard maximum deposit insurance amount is $250,000 per depositor per insured depository institution for each account ownership category.

If you currently have deposits at Busey in addition to your accounts at CrossFirst Bank, your deposits will be separately insured for six months. CDs from CrossFirst Bank are separately insured until the earliest maturity date after the end of the six-month grace period. Certificates of Deposit (CDs) that mature during the six-month grace period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month grace period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period. If you have questions regarding your coverage, please contact your banker for a complimentary review or visit FDIC.gov.

To ease your transition, any monthly maintenance and paper statement fees on your personal accounts will be waived through September 30. Please refer to our Personal Account Disclosures and Business Account Disclosures for a complete listing of our fees.

CrossFirst Line of Credit customers can receive new HELOC checks updated with Busey information by request. Customers should continue to use current HELOC checks until they receive the replacement checks. 

At this time, you may continue using your remaining CrossFirst Bank checks. In June, we will share a promotion for ordering new checks and related supplies through our preferred check provider, Deluxe®. With this promotion, consumer account holders will be able to order one free book of checks, and business clients will be able to receive $150 off of checks or related supplies when ordering through online banking or local branches.

 

If you wish to order checks from a different provider after June 23, please be sure to update your bank routing number to 071102568.

You will continue to receive an end-of-year IRA statement. Current IRA information will be available through online banking, or if you have a Busey checking account, you may request a monthly combined statement. You may notice a slight change to the way your IRA number appears on your statement.

If your IRA matures after June 1, you will receive your maturity notice approximately three weeks prior to renewal.

Beginning on Monday, June 23, you can enroll in Busey’s telephone banking system, the Anytime Line, at 1.800.672.8739. Upon initial access, users will be prompted to establish a PIN.