Digital Banking
We are pleased to welcome CrossFirst Bank Business Digital Banking customers to Busey's digital banking platforms. This page is updated regularly to reflect the most current information about digital banking at Busey.
The following links offer quick navigation through the page:
- Customer Action Items
- Important Dates
- Getting started with Digital Banking and Busey Wallet
- Features | Mobile Deposit, Zelle®, Bill Pay and more
- Personal Assistance
We are committed to providing you with thorough communication and resources to prepare for your banking transition on June 23. This page includes general changes to the digital banking platform. Some aspects of digital banking differ between commercial and consumer-only accounts, and is included with the below resources:
Customer Action Items
- Download the Busey Wallet app
- Access Busey Wallet online at
- Log in securely, accept the user agreement, and explore
- Set up your Busey Zelle® account
- Review scheduled transactions in Bill Pay to confirm the payment method (ACH/check) and issuance date will meet your payment deadlines
Check Ordering
- Check ordering in Busey Wallet is currently unavailable.
- Checks can still be ordered from one of our locations or from our Customer Care team.
- More details about ordering checks can be found on our Routing Number Retirement.
Quick Click Guide
Log in to your online banking account at busey.com, or download Busey Wallet from the app store. Your username and password remain the same. If you need to reset your username or password, please visit https://digitalbanking.busey.com/buseydigitalbanking/uux.aspx. Once you log in, you will need to accept Busey's Online Banking Services Agreement to proceed. For security, you'll need to complete a Multi-Factor Authentication; you can register your device to skip this step in the future.
If you are currently enrolled in Mobile Deposit, you do not need to re-enroll.
Deposits made before 8 p.m. CT Monday - Friday will be counted as part of that business day’s transactions. Deposits made after the 8 p.m. CT cutoff or over the weekend will be included in your next business day’s transactions.
Deposits made before 8 p.m. CT Monday - Friday will be counted as part of that business day’s transactions. Deposits made after the 8 p.m. CT cutoff or over the weekend will be included in your next business day’s transactions.
Zelle®
Zelle® will be temporarily unavailable beginning Thursday, June 19 at 5 p.m. CT until Monday, June 23 at 8 a.m. CT. Because Zelle® accounts cannot be transferred from one bank to another, you will need to establish a new Zelle® account on June 23 from within Busey Wallet.
External Transfers (transfers to/from a non-Busey account)
External transfers can be conducted within Busey Wallet. Please note that external transfers can take up to 3 days.
Bill Pay
CrossFirst Bill Pay will be temporarily unavailable beginning on Wednesday, June 18 at 3 p.m. CT
until Monday, June 23 at 8 a.m. CT. Any payments created before June 18 at 3 p.m. CT will be paid as
scheduled and cannot be updated. Please note, any payments scheduled for June 19, a federal bank
holiday, will be processed on June 20. Items scheduled for payment on or after June 23 will be paid
through Busey Wallet’s Bill Pay system.
until Monday, June 23 at 8 a.m. CT. Any payments created before June 18 at 3 p.m. CT will be paid as
scheduled and cannot be updated. Please note, any payments scheduled for June 19, a federal bank
holiday, will be processed on June 20. Items scheduled for payment on or after June 23 will be paid
through Busey Wallet’s Bill Pay system.
After June 23, when scheduling a new payment in Busey Wallet, select the date you’d like your payment to
begin processing. If the payment is being issued electronically, Busey Wallet will confirm your balance prior
to processing. If funds are not available, the system will attempt to send the payment twice per day for the
next three days. If funds remain unavailable, the payment will be canceled.
Payments sent by paper check mimic the real-life paper check experience–the check is issued on the
scheduled date and funds are not debited until the payee cashes the check. Checks are void after
90 days. Some payments may shift from ACH to Check, so please review transactions to ensure scheduled
dates are as expected.
All payees (individuals/companies you have paid) will automatically be added to your new Busey Wallet,
so you won’t need to re-enter their names or addresses. Twelve months of your payment history will
automatically transfer into Busey Wallet.
Alerts, Messages, Notices & Statements
Busey Wallet offers near real-time account alerts. You can set alert preferences at the account level
under Settings and Alert Settings and choose to have balance or transaction alerts sent as email, text
message or as an in-app message. If you already had account alerts and preferences set up, they will
remain the same.
under Settings and Alert Settings and choose to have balance or transaction alerts sent as email, text
message or as an in-app message. If you already had account alerts and preferences set up, they will
remain the same.
Select Online Documents to view and download statements and notices. If you would like to enroll
in eStatements or update your statement preferences, go to Settings and select Online Document
Preferences. You will be prompted to sign a Documents agreement when you initially sign up
for eStatements.
If you were enrolled in eStatements at CrossFirst, you will not need to re-enroll. You will also have
access to historical statements prior to February 28, 2025. Additional documents may be accessible
immediately, with others migrating soon to your account.
Card Management
Within Busey Wallet, your Card Management features will be updated. You will still be able to activate
your new card, report a lost or stolen card, order a replacement card, temporarily lock your card and set
up travel notices.
your new card, report a lost or stolen card, order a replacement card, temporarily lock your card and set
up travel notices.
Transaction alerts and the ability to set card restrictions by location, merchant type or transaction type
will no longer be available.
