Account Information FAQs

How do I change my address?

There are a few ways you can securely update your contact information:

  • Update your address online with Busey Digital Banking
    • Once logged in, click on Settings, then click on Manage Contact Information. Here, you can edit your physical address, mailing address, and contact record
  • You can also fill out the Change of Address form and mail the completed form to Busey, Attn: Data Entry, PO Box 17430, Urbana, IL 61803
  • For personal assistance, please visit your Busey banking center

What are my routing and account numbers?

Busey's routing number is 071102568.

To keep your personal information secure, there are a few ways you can look up your account number via Busey Digital Banking:

  • Select your account, then click the Details and Settings section to locate the account number
  • Account numbers are also listed on statements

I’m running out of checks, or need to update my routing number/check details. How can I get more?

You can reorder checks in a few ways:

  • From the Busey Digital Banking Dashboard, click on Account Services, and then choose Check Order
  • Call or visit your local Busey banking center and we would be happy to place an order for you

Can I stop a transaction on my account?

Is this a debit card transaction? Stop Pay services are not available for debit card transactions. Reach out to the merchant directly to discuss a return/credit of the transaction.

Is this a check payment? You can enter a Stop Pay directly within Busey Digital Banking while the check is pending by following the directions below:
 
  • From the Dashboard, click on Account Services
  • Click the option for Stop Payment
  • Enter the request type with full information of the payment you need to stop. Please note, stop payment requests are in place for six months and a $35 fee is assessed at the time of the request.
Is this an electronic payment? Call or visit a Busey banking center directly to place a Stop Payment on the transaction.
Can you provide any additional information on a specific transaction?
 
Busey does not receive an itemized receipt or a listing of goods/services received with the transaction. Those questions must be answered by the merchant. If you’re not familiar with the merchant name, try performing a Google search of the name as it appears in the transaction description.

Most of the information is provided in the transaction description. Busey may be able to provide additional details around the date/time on debit card transactions.

Still don’t recognize the transaction? Contact Busey directly for additional assistance.

Can I get foreign currency in the service center?

Busey no longer offers foreign currency in branches.

If you are traveling abroad, another great option is to use your Busey Debit Mastercard® to withdraw foreign currency from ATMs abroad. To ensure access to your funds, please visit your Busey banking centerr to make arrangements. 

Safe travels!

Are there any fees associated with my account?

To request a copy of Busey Terms & Conditions or disclosure documents, please contact our Customer Care team at 800.672.8739.







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