Customer Care
Customer Care Hours
Monday - Friday 7:30 a.m. to 6 p.m. CST
Saturday 8 a.m. to 12 p.m. CST
Busey recently launched our new virtual phone assistant, designed to provide you with shorter wait times and easy access to the answers you need. Simply respond to the virtual assistant’s questions, and you’ll be provided with the answers you need. For more complex questions, the assistant will connect you to the Busey representative best equipped to help you.
Phone
Call Busey
Customer Care or our Anytime Line at 800.672.8739 or at 217.365.4544.
Message Us
To chat with an agent, click the 'How we can help you' pop-up on the right and choose 'Chat'. You can also reach out through the Busey - Mobile app or via eBank.
Face-to-Face
Visit us in person at a location near you.
Please do not provide personal or account information in your email.
100 W University Ave
Champaign, IL 61820
Champaign, IL 61820
Send us a secure message and we'll respond within two business days. If your inquiry needs immediate attention, contact our Customer Care team at 800.672.8739 or initiate a chat session via eBank or Busey - Mobile app.
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Thank you!
Report a Lost or Stolen Card
Debit Mastercard®: 800.672.8739 | Elan Credit Card: 866.234.4691
