Bill Pay FAQs

How can I add a Payee through Bill Pay?

From Busey Digital Banking:
  • Go to the Navigation Menu
  • Click on Bill Payment
  • Once in the Payments menu, select “+Add Payee”
 

How can I edit or delete a Payee through Bill Pay?

From Busey Digital Banking:
  • Go to the Navigation Menu
  • Click on Bill Payment
  • Once in the Payments menu, select the Payee from the list you want to edit or delete
  • Click the three dots in the top right corner of your selected Payee to edit
 

What are the dollar limits for paying bills through Bill Pay?

Bill Pay customers can pay bills up to $30,000/payment and $60,000/day. Please contact a Busey associate to review your account to determine whether your account would qualify for a limit increase.

How quickly are payments delivered?

The estimated “deliver by” date will display at the time the payment is entered. Electronic payments will deliver in 1-2 business days and Check payments are expected to deliver in 5-7 business days.

When does the payment get deducted from my account?

Electronic payments will be deducted the date the payment is scheduled to process.

Check payments will be deducted on the date the Payee cashes the check.

How can I tell if payments are being sent Electronically or by Check?


Currently, Busey Digital Banking does not indicate whether a bill pay transaction is processed via check or electronic transfer. We appreciate your understanding and encourage you to revisit this page for future enhancements.

Can I cancel/create a stop pay on a payment?

Payments that have not yet been processed can be edited or stopped. 
 
 
From Busey Digital Banking:
  • Click on Bill Payment
  • Click on Payment Activity
  • Select the payment and click on the three dots in the top right corner to edit
For processed payments where the payment method is “Check”, Stop Pay services are available for checks that have not yet been posted to your account. Contact a Busey associate directly to place a Stop Pay on the check. Standard Stop Pay fees apply.
 
For processed electronic payments, Stop Pay services are not available. Please consult your payee on a return/refund of the payment.







Swipe for more