Bill Pay FAQs

How can I add a Payee through Bill Pay?

If you’re using eBank on an online browser:
  • Go to the Navigation Menu
  • Click on Bill Pay
  • Once in the Payments menu, select “+New Payee”

If you’re using the Busey - Mobile App:
  • Go to the Navigation Menu
  • Click on Bill Pay
  • Once in the Payments menu, click Payees
  • Select “Add a Payee”
 
If you’re using Busey Wallet:
  • Go to the Navigation Menu
  • Click on Bill Payment
  • Once in the Payments menu, select “+Add Payee”
 

How can I edit or delete a Payee through Bill Pay?

If you’re using eBank on an online browser:
  • Go to the Navigation Menu
  • Click on Bill Pay
  • Then click on the Payees tab
  • Click on the Payee name and an Edit link will appear in the top right corner

If you’re using the Busey - Mobile App: 
  • Go to the Navigation Menu
  • Click on Bill Pay
  • Once in the Payments menu, select Payees
  • Click on the Payee name and an Edit link will appear in the top right corner

If you’re using Busey Wallet:
  • Go to the Navigation Menu
  • Click on Bill Payment
  • Once in the Payments menu, select the Payee from the list you want to edit or delete
  • Click the three dots in the top right corner of your selected Payee to edit
 

What are the dollar limits for paying bills through Bill Pay?

Bill Pay customers can pay bills up to $30,000/payment and $60,000/day. Please contact a Busey associate to review your account to determine whether your account would qualify for a limit increase.

How quickly are payments delivered?

The estimated “deliver by” date will display at the time the payment is entered. Electronic payments will deliver in 1-2 business days and Check payments are expected to deliver in 5-7 business days.

When does the payment get deducted from my account?

Electronic payments will be deducted the date the payment is scheduled to process.

Check payments will be deducted on the date the Payee cashes the check.

How can I tell if payments are being sent Electronically or by Check?

If you’re using eBank on an online browser:
  • Go to the Navigation Menu
  • Click on Payments
  • Click on the Payees tab
  • The payment method will be listed to the right of the payee name

If you’re using the Busey - Mobile App:
  • Go to the Navigation Menu
  • Click on Payments
  • Once in the Payments menu, select Payees
  • Click on the Payee name and the payment method will be listed under the payee details.
 
If you’re using Busey Wallet:
  • Currently, Busey Wallet does not indicate whether a bill pay transaction is processed via check or electronic transfer. We appreciate your understanding and encourage you to revisit this page for future enhancements.

Can I cancel/create a stop pay on a payment?

Payments that have not yet been processed can be edited or stopped. 
 
If you’re using eBank or the Busey - Mobile App:
  • Click on Payments in your eBank Navigation menu
  • In the History tab, you will see your scheduled payment>
  • Select the payment and an Edit link will appear>
 
If you’re using Busey Wallet:
  • Click on Bill Payment
  • Click on Payment Activity
  • Select the payment and click on the three dots in the top right corner to edit>
For processed payments where the payment method is “Check”, Stop Pay services are available for checks that have not yet been posted to your account. Contact a Busey associate directly to place a Stop Pay on the check. Standard Stop Pay fees apply.
 
For processed electronic payments, Stop Pay services are not available. Please consult your payee on a return/refund of the payment.







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